Our Tech Team Product Owner for the Human Capital Management System (HCMS) platform, Asyhari Ichsan, is breaking down what steps ISMAYA has taken to improve the technology side.
How ISMAYA Improves Itself Through Technology
A (large scale) company needs to have an IT department, or at least they need to automate manual and repetitive tasks for better efficiency. That is the reason why at ISMAYA Group, we are constantly looking for ways to improve and enhance the customer and employee experience. One of the ways we can achieve this is through our IT department, who will continuously look for ways to automate manual and repetitive tasks for better efficiency.
Ichsan stated, "As the product owner of HCMS, enhancing internal employee satisfaction is a top priority. We will shift our approach from the HR team to treat our employees as VA valuable assets. These assets need to have a measurement of how they are valued initially, and how we can improve those values using score-based systems. By that, we can reward employees better based on their performances."
Problem-Solving Within the Company
When managing a big company like ISMAYA, it is necessary to have tools to help each Trooper communicate their work to other divisions. That is why the tech team, led by ISMAYA's CTO, Felix Nugroho, uses a customer-centric mindset with an agile-based methodology to do their daily work – In how to identify problems, set expectations, prioritize, and process feedback.
Ichsan adds, "We track all our tech team development progress in Taiga, an open-source internal agile project management web app, and we can see each other's insights and progress there."
Insight for People Who Are Pursuing a Career in IT?
"Be curious, talk to users, listen to them, and understand their perspective. IT is about solving user problems. Many people think it is just humans working solely with their computers, but it's not. We need to help them use what we know in implementing those technologies. Keep learning, be curious, and focus on your strength," is the message from Ichsan.
If you want to pursue or level up your career in ISMAYA's IT or any other departments, we have many opportunities that you can check through our LinkedIn (ISMAYA Group) and Website (ismaya.com/careers)!
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